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Help Quest . com for an Internet presence with pizzazz!
for an Internet Presence with PIZZAZZ!

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Features Glossary

  Anonymous FTP Access

Anonymous FTP allows visitors to FTP into your account and download files without a login or password. People who are uploading files through anonymous FTP into your account will be required to use a login and password. You can create a message file that will display your message when someone uses an FTP software program to access your FTP site.

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Autoresponders  

Autoresponders reply to incoming e-mail messages automatically. An autoresponder could be used to send "more information" to persons that send e-mail to a specific address, such as info@whateveryouwant.com. If you have ever sent an e-mail and had an automatic reply to your e-mail (within 5 minutes), you probably received a message automatically generated by an autoresponder.

HelpQuest.Com provides you with unlimited autoresponders for your website.

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CGI/Perl Scripts

All customers have access to a personal cgi-local directory in which users can place their own custom CGI scripts. CGI scripts are often used to accomplish tasks which are not supported by HTML such as a hit counter or guestbook. The cgi-local directory can be used to set up scripts that you write or find elsewhere on the web. We offer over 20 pre-configured scripts, available free for your use. These include a text-based hit counter, a graphical counter, guestbook, bulletin board, form mailer, random image/sound script, and more.

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Bandwidth (Data Transfer)

Bandwidth is the amount of data a user transfers across our DS3 lines. When anyone accesses a users website, the transfer of data (HTML files, images, sound files, etc.) is involved. Included with your account is 25 gigabytes of transfer. Additional bandwidth can be purchased.

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Webspace

Webspace is the amount of disk storage space you are allowed on the server. Do not confuse webspace with bandwidth. Webspace is the the the amount of storage space for your files where bandwidth refers to the amount of data transferred from your account to people requesting those files. HelpQuest.Com allows you to have 350 Megabytes of space for each account. This webspace is used for files needed for your website and include HTML files (.html, .htm, .shtml), images (.gif, .jpg), executables and compressed files (.exe, .tar, .zip) and other files (.cgi, .pl, .txt). 350 Megabytes of webspace is quite a lot of space and should be sufficient for all of your files.

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Domain Name Registration

HelpQuest.Com offers virtual domain hosting accounts which means you can have your own website address or "domain name" (example: yourname.com). We can handle U.S. domain name registration or transfers on your behalf (ie: .com, .net, .org, .info, .biz, .us, .ws). You can reserve your domain name for $9.95-$11.95 per year depending on how many years you choose at http://domains.helpquest.com.

HelpQuest.Com can also serve non-U.S. domain names as well. We can provide you with the appropriate nameserver to assist you in registering a non-U.S. domain name with your local NIC.

You can also have additional domain names point to your account for a small additional charge.

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File Transfer Protocol

You will have unlimited access to your account via File Transfer Protocol 24-hours a day to setup and maintain your web site. You can work on HTML documents, graphics, and scripts locally and then upload files to your web site when ready. An FTP tutorial is available in our online support.

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Microsoft FrontPage 2000

We can install FrontPage extensions on your account. This allows you to use the easy-to-use Microsoft FrontPage program to create and maintain your web site. You may request that FrontPage extensions be installed within your web site when placing an order for our hosting services or contact our technical support directly. Microsoft provides direct support for all FrontPage users.

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E-Mail Forwarding

Once your domain name is active worldwide, you can receive all e-mail addressed to your domain such as webmaster@yourname.com, sales@yourname.com, etc. By default, all e-mail addressed to your domain will forward to your real e-mail address (POP3 account) which is your_login@yoursite.com. For convenience, specific mail forwarding options are available if you need specific addresses each to be forwarded to different addresses on the internet. For example, e-mail addressed to webmaster@yourname.com could forward to an account at AOL, but sales@yourname.com could forward to a Prodigy e-mail account.

Clients of HelpQuest.Com are entitled to unlimited e-mail forwarders.

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POP3 E-mail Accounts

In addition to mail forwarding, users have the option to retrieve e-mail directly from POP3 mailboxes on the mail server using an email program such as Eudora. Each of our plans includes 100 individual POP3 accounts which all have a unique login and password. Clients of HelpQuest.Com can configure their POP3 accounts from their Personal Control Panel. Multiple POP3 accounts work well if you need e-mail addresses for several people within your organization.

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Real Audio/Video

Progressive Networks' Real Audio and Real Video system is a client-server based streaming media delivery system for the Internet. Providers of news, entertainment, sports, and business content can create and deliver audio-based streaming multimedia content through the Internet to audiences worldwide. We not only provide the server extensions but also include step by step instructions to include Real Audio/Video in your web pages. Click here to learn how to install Real Audio/Video on your account.

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InfoChat Java Chatroom

InfoChat is a Java chat application which can be easily customized to conform with the design of your website. The program allows for an unlimited number of people in each room. New chatrooms can be created automatically by anyone at anytime within any room. You can also create as many rooms as you wish with different topics, some of which may be public or private.

Clients of HelpQuest.Com can enjoy unlimited Java Chatrooms on their account for no additional charge.

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The Personal Control Panel

The Personal Control Panel at HelpQuest.Com allows you to administer your account and setup new features without any programming experience that would otherwise be needed. These features include setting up a guestbook, bulletin board, autoresponders, password protection of directories, e-mail forwarding, 404 error page, random image/sound features. Version 4 of the PCP has numerous features for you to use.

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Shopping Carts 

We offer the Hassan Shopping Cart free with all accounts. This program allows visitors to your on-line shopping site to collect items in a virtual shopping cart over multiple product web pages without losing the items ordered. It keeps track of what the shopper has ordered with a SID (Shopper I.D). There are no cookies used, so the program will work through a firewall and with older browsers.

For additional fees, you may add a Cardservice International Merchant Account and the LinkPoint Shopping Cart upgrade.

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Secure Sockets Layer (SSL)

SSL (Secure Sockets Layer) allows users to collect data such as credit card information in a secure environment. Our secure server is run by Apache-SSL with 128 key PNP encryption. Information submitted via a secure form is sent to the server in an encrypted mode. Users may choose to research methods such as encrypted email (PGP), CyberCash, or other solution for retrieving such information from their web sites. HelpQuest offers use of a Verisign Corporation digital certificate that HelpQuest.Com clients' can use at no charge.

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Multiple Domain Name Pointing

Multiple domain name pointing is having several virtual domains point to the same IP address. An example of that would be if both HelpQuest.Com and HelpQuest.Net pointed to the same website: HelpQuest. Keep in mind that there is a separate registration charge each domain name.  (See domain name registration.)

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Statistics - HTTP-Analyze

We use a website statistics program called HTTP-Analyze which will keep key statistics on your website.  This comprehensive statistics program keeps over 50 pieces of information pertaining to your website, including your volume by month, week, day, and even hour. The program even keeps track of the places that have have linked to your website and other important information.

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Telnet

Telnet is a separate protocol that allows users to access their accounts. Telnet has some very powerful uses but is more complicated than the popular File Transfer Protocol. All accounts all have access to Telnet that is configured with a special ctsh shell.

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TrueSpeechTM 

TrueSpeech is a high quality speech compression which compresses speech down to as much as 1/40th its original size. Since regular speech files are normally large, compression using TrueSpeech enables them to be transferred faster and more easily. Support for TrueSpeech real-time audio is available for use in your web pages.

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File Manager

File Manager allows users to access their files on the server using Netscape Navigator, Internet Explorer or any other browser rather than the File Transfer Protocol. Users can upload, delete, view, and change the permissions on files and directories. The File Manager is integrated into The Personal Control Panel.

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