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Transferring a Domain Transparently

The following are instructions on making your domain transfer to HelpQuest.Com without your visitors experiencing any downtime or interruption in your service.

First, you need to place an order for our virtual domain hosting service. After you have placed your order, we will process your order and e-mail you with your IP address. Think of your IP address as a unique group of numbers that identify yourself to the world, just like your telephone number. Every virtual domain has its own IP address, but most everyone refer to their virtual domain rather than their IP address.

For example, http://www.helpquest.com and http://209.15.20.183 both take you to our main webpage. It should be no surprise why people and organizations choose to use virtual domains rather than IP addresses when referring to their websites: virtual domains are easier to remember and often say something about the website. Virtual domains costs range from $9.95 to $11.95 per year when ordered through HelpQuest. IP addresses are owned by the hosting service (HelpQuest.Com) and are borrowed by the customer.

So how does all of this play a role in transferring your domain without interrupting your traffic? You will receive your IP address for your website soon after placing your order. Your virtual domain name will still be pointing to your old hosting service. You will receive by email directions to inform your domain name registrar of the change, or we will order the change for you after we receive your order so that your domain name will now be listed with HelpQuest.Com instead of your old hosting provider.

When you receive our e-mail notifying you that your account has been activated along with your IP address, you must act fast! You need to upload all of the files on your website at your old hosting provider to your new account with us. This "grace period" begins when your domain name registrar is instructed to point yoursite.com to us rather than your old hosting provider to when they actually make the change. This "grace period" can be anywhere from 12 to 72 hours. So you have this amount of time to upload all of the files for your website to our server.

Next, your domain name registrar will send you an e-mail (because you own the domain) asking you if you wish for your domain to now point to HelpQuest.Com. You need to respond to this e-mail as quickly as possible. You might also notify your current hosting provider and tell them that you authorize them to transfer your domain to HelpQuest.Com. They might receive an e-mail from your registrar as well, so you might want to notify them of your intentions of moving your domain to us.

When the registrar updates their records, they will begin directing traffic from yoursite.com to us rather than your old hosting provider. Because you have already uploaded the files to our server, your virtual domain will never be inactive and visitors will not even be able to tell you switched hosting providers. You can now notify your old hosting service that you wish to discontinue your service.

So here is a summary of what you need to do to transparently transfer your domain to HelpQuest.Com...

  1. Place an order for virtual domain website hosting with us.
  2. When you receive our e-mail notifying you that your account is active, immediately upload all of your files for your website to your HelpQuest.Com account.
  3. Notify your current hosting service that you grant permission to transfer yoursite.com to HelpQuest.Com, your new hosting provider.
  4. Contact your domain name registrar and instruct them to direct your domain name to HelpQuest.Com (according to the instructions you'll receive from us in your initial email) -- OR -- we will help you make the change.
  5. When you receive an e-mail message from your registrar asking for your permission to have yoursite.com to point to HelpQuest.Com, be sure to click "reply" and follow the instructions to permit the transfer.

For Non-U.S. domains:

  1. Place an order for virtual domain website hosting with us.
  2. When you receive our e-mail notifying you that your account is active, immediately upload all of your files for your website to your HelpQuest.Com account.
  3. Notify the appropriate organization responsible for registering your non-U.S. domain extension of HelpQuest.Com's name server information as given above.

That is all you need to do to ensure your website is transferred to HelpQuest.Com without any problems or interruptions in service. At HelpQuest.Com, we understand the importance of your website to you and make this feature available so you can take advantage of the great features we offer with our hosting services. If you have any further questions regarding transferring your existing domain to HelpQuest.Com, please e-mail support@helpquest.com.

 

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